FAQ's

Time To Pet is a cutting-edge pet sitting and client management software that helps us provide top-notch service for you and your pets. It allows us to easily manage scheduling, communicate with you in real-time, and track visits with GPS, ensuring transparency and peace of mind. With features like streamlined invoicing and easy updates on your pet’s care, Time To Pet helps us stay organized and efficient, so we can focus on what matters most—taking great care of your pets.

We use Time To Pet because it helps elevate the quality of our pet sitting services, setting us apart by offering clear communication and accountability. You’ll always know what’s happening with your pet, and we’ll always be just a message away. At Sky Valley Pet Nurse LLC, we believe in using the best tools available to make your experience as smooth and stress-free as possible!


Yes! We offer multiple pet discounts, Senior Discount of 15%, and a one time $5.00 Google review credit. Check out our Promo's & Discounts page.

We do not accept checks. The clients can leave a cash gratuity for their sitter if they so wish, but payment for services must be made by credit card. We require 50% deposit prior to scheduled services, and the balance is due at service order completion. We accept payment by Visa or Master Card.

Due to the nature of our services and travel times, we schedule in 2 hour blocks. We do our best accommodate requested times, however precise arrival times are not guaranteed.

Call, Text or Email us! We will happily guide you through our easy & convenient onboarding process. 

All clients are provided with unique login information to their secured SVPN account. From this gateway they are able to schedule service, check their personal service calendar, update their billing information and also update their password. It’s a handy little tool!

Our sitters can visit their clients homes up to 4 times per day.

– The “Morning” time slot is between 7 & 9 AM.

– The “Mid Day” time slot is between 11 & 3 PM.

– The “Evening” time slot is between 4 & 6 PM.

– The “Late Night” time slot is between 7 & 9 PM.

No longer than 12 hours ever goes in between visits. For example, if your pooch were visited at 8pm, the sitter would arrive to your home no later than 8am the following morning.

We offer 30-minute and 60-minute visits. The client chooses the duration of the visits to design the best plan for his or her pet.

SVPN uses a high-tech, secure scheduling software program. This allows for 3 way communication between your pet sitter, pet owner and myself, Kathleen. You will receive an arrival notification at the start of each visit, along with GPS/time tracking for the visit duration. We also send photos or videos of the visit through the software, if requested.

NO!

SVPN believes in positive reinforcement ONLY for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shock or grab your pet. We are heart centered pet caregivers. 

We can NOT Diagnose, Prognose, Prescribe, or Attest to Health. 

However, once your pet has been seen by your veterinarian, we can assist you with follow-up care, medication administration and more, as recommended by your veterinarian. 

Additionally, we are happy to assist with pet transportation needs back and forth to your veterinarian.

No. We do NOT administer vaccines.

Unfortunately. No. We do not offer care for aggressive pets.That is too much of a liability issue.If at any time our pet sitter or pet owner feels that it is unsafe to perform a service, we will reserve the right to discontinue service without notice.

Yes. Any pets requiring medication administration will be scheduled with Kathleen Klennert, LVT.

Contact Us!

An email will be sent to the Kathleen.