Yes! We offer multiple pet discounts, Senior Discount of 15%, and a one time $5.00 Google review credit. Check out our Promo's & Discounts page.
What is your payment policy?
We do not accept checks. The clients can leave a cash gratuity for their sitter if they so wish, but payment for services must be made by credit card. We require 50% deposit prior to scheduled services, and the balance is due at service order completion. We accept payment by Visa or Master Card.
Why do you schedule in time blocks?
Due to the nature of our services and travel times, we schedule in 2 hour blocks. We do our best accommodate requested times, however precise arrival times are not guaranteed.
How do I become a Client or Request services?
Call, Text or Email us! We will happily guide you through our easy & convenient onboarding process.
All clients are provided with unique login information to their secured SVPN account. From this gateway they are able to schedule service, check their personal service calendar, update their billing information and also update their password. It’s a handy little tool!
What time do the sitters make their rounds and how long to they stay?
Our sitters can visit their clients homes up to 4 times per day.
– The “Morning” time slot is between 7 & 9 AM.
– The “Mid Day” time slot is between 11 & 3 PM.
– The “Evening” time slot is between 4 & 6 PM.
– The “Late Night” time slot is between 7 & 9 PM.
No longer than 12 hours ever goes in between visits. For example, if your pooch were visited at 8pm, the sitter would arrive to your home no later than 8am the following morning.
We offer 30-minute and 60-minute visits. The client chooses the duration of the visits to design the best plan for his or her pet.
How do I know when my sitter has visited my pet, and how my pet did?
SVPN uses a high-tech, secure scheduling software program. This allows for 3 way communication between your pet sitter, pet owner and myself, Kathleen. You will receive an arrival notification at the start of each visit, along with GPS/time tracking for the visit duration. We also send photos or videos of the visit through the software, if requested.
Does SVPN discipline my pet?
NO!
SVPN believes in positive reinforcement ONLY for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shock or grab your pet. We are heart centered pet caregivers.
My pet is sick/injured- Can you help me?
We can NOT Diagnose, Prognose, Prescribe, or Attest to Health.
However, once your pet has been seen by your veterinarian, we can assist you with follow-up care, medication administration and more, as recommended by your veterinarian.
Additionally, we are happy to assist with pet transportation needs back and forth to your veterinarian.
Can you vaccinate my pet?
No. We do NOT administer vaccines.
Do you care for aggressive pets?
Unfortunately. No. We do not offer care for aggressive pets.That is too much of a liability issue.If at any time our pet sitter or pet owner feels that it is unsafe to perform a service, we will reserve the right to discontinue service without notice.
Do you administer medication?
Yes. Any pets requiring medication administration will be scheduled with Kathleen Klennert, LVT.